NIGHTMARE EXPERIENCE
I have lost all respect for you guys after a god awful experience I had dealing with you support staff and your recovery portal.. I am not even going to waste my time trying to explain what happened in this post. i’m sure that Doug and/or Andrew can fill you in real quick… At first I was recommending phenom poker to everyone i could think of, until this experience and now that I can see how this platform operates as a tight little circle of close friends who will collude and conspire against any new outsiders who are not a member of the close inner circle of friends.. Now i will do everything in my power to convince people to stay far away from this platform… Showing some urgency to help new members rather than treating them as if they are an inconvenience would go A LOOOOOONG way in helping your platform grow… It is no wonder that after several years of operation. you still do not ever see more than 3 tables open at any given time on any given day.
Log in to comment and vote
Comments4
Douglas
Jun 9
This has since been resolved and our portal for incorrectly sent funds is fully functional again.
Douglas
May 26
We understand your frustration, but we also want to clarify the the issue involves unsupported tokens being sent incorrectly to a self-custodied player wallet multiple times.
Players fully control their own wallets on Phenom Poker, which also means they are responsible for ensuring funds are sent using the correct token and network combinations.
Even so, we have still worked to provide recovery tooling as a courtesy to help players recover incorrectly sent funds where possible.
We are continuing to improve the recovery process and communication around supported deposit methods going forward.